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Band is not connecting, pairing and sync solutions

Notify Admin - MatteoNotify Admin - Matteo
edited November 10 in FAQ

New connection and repair guide

Important: Newer Mi Band/Amazfit devices allow only one app to stay connected. The official app can auto‑reconnect in the background and block Notify, even if you don’t open it.

Quick checklist

  • Remove old unused band entries from Bluetooth paired devices.
  • No other third‑party app connected to the band.
  • Watch battery above 30%.
  • Official app account email/password ready (for online key method).
  • Bluetooth and Location enabled on phone.

Step 0 — Optional but recommended: hard reset

  • On the watch: Settings > System > Reset.
  • After reset, complete the minimal setup if asked.
  • mi band reset - menu settings mi band reset - system menu mi band reset - reset

Step 1 — Connect with the official app

  • Open official app Zepp / Mi Fitness / Huawei Connect (based on your device).
  • Keep phone near the watch; ensure Bluetooth + Location are ON.
  • If it won’t connect:
    • Use “Pair / Repair / Replace device” and confirm on the watch.
    • Still stuck? Close the app, toggle Bluetooth OFF/ON, retry.
    • Reboot the phone, retry from the official app.
    • If needed, repeat Step 0 (reset), then pair again.
  • Verify the watch shows “Connected” and syncs time/steps.

Step 2 — Disable the official app so it can’t auto‑connect

You must prevent the official app from taking the connection.
IMPORTANT: Never unpair watch from the official

  • EITHER uninstall the official app
  • OR Pause/disable watch in the official app
    Zepp official app Deactivate device
  • OR Remove official app permissions
    On phone: Settings > Apps > [Official app]
    • Deny all permissions (Bluetooth/Nearby Devices, Location, Physical Activity).
    • Disable background activity/battery usage.
    • Force stop the app.
    • Official app Android app settings - remove permissions

Step 3 — Install and open Notify

  • Open Notify and grant requested permissions.
  • Keep Bluetooth and Location ON while pairing.

Step 4 — Get the pairing key (Bluetooth secret)

This key lets Notify connect directly without the official app running.

  • Online method (recommended):
    • In Notify, choose online/automatic key retrieval.
    • Log in with your official app account (email + password).
    • If the key/pairing seems wrong, create a new official app account, bind the watch there, then repeat key retrieval to ensure it matches the bound account.
    • Continue until Notify confirms the key is obtained.
  • Offline method:
    • Follow the in‑app steps to extract the key locally.
    • Complete prompts until the key is saved in Notify.

Tips & common pitfalls

  • Don’t run both apps. The official app will grab the connection and block Notify.
  • Auto‑reconnect can happen later (after reboots/Bluetooth toggles). If issues return, uninstall or fully pause the official app again, revoke permissions, and force stop.
  • Still failing?
    • Reboot the phone.
    • Toggle Bluetooth OFF/ON.
    • Forget/remove the watch from Bluetooth settings, then retry in Notify.
    • As a last resort, repeat Step 0, then Steps 1–4.

Legacy guide (Mi Band 1–6, Amazfit before 2021)

Use this only for older models that support concurrent/assisted connections with the official app.

Prerequisites

  • Remove old band entries from Bluetooth paired devices.
  • No other third‑party app connected to the band.
  • Official app either installed and paired, or not installed (based on method).
  • Use only one phone/tablet to connect.
  • Genuine Mi Band/Amazfit device and connectable.
  • Disable aggressive battery optimizers that may kill Notify (see dontkillmyapp.com).

Method without the official app

Some models (Mi Band 4, Amazfit Bip Lite, GTR/GTS series, Verge Lite, GTR 2/GTS 2) require an Auth/Pairing key.

  1. Reboot the phone; keep GPS/Location enabled.
  2. Open Notify > side menu > press “+” near Profiles > complete initial pairing.
  3. If required, obtain/set the Auth key in Notify.
  4. (Optional) After Notify pairing is stable, add the band in phone Bluetooth settings.

Other suggestions

  • Prefer only one app connected for stability.
  • Settings > Apps > Show system > Bluetooth > Clear cache/data if Bluetooth misbehaves.
  • Remove stale paired devices, reinstall Notify and/or the official app if needed.
  • Factory reset the band (if supported) if it’s stuck.
  • Disable battery optimizations for Notify; enable “Prevent app get killed” in Notify.
  • Use recent firmware to avoid known issues.
  • Try pairing from phone Bluetooth settings if app pairing fails.
  • Enable “Secure Mode” in Notify (if available).

Method with the official app

  1. Ensure the official app is working and updated.
  2. In Notify, verify it detects the official app, then side menu > “+” near Profiles > allow initial pairing again.
  3. Enable Notification Access for both apps if you want both to handle notifications (older devices only).
  4. Keep the official app running in background if your older model needs it for stability.
  5. If the official app fails, update the band firmware using the latest official app, then retry.
  6. Optionally enable the official app’s status bar connection indicator.
    device_mifit_notification

Mid‑2021+ firmware reminder

  • Features like custom vibrations, alarms, reminders, quick replies, watchface/firmware uploads often require removing or pausing the official app so Notify can keep a direct connection.

Need help? Post your device model, where the process fails, and any on‑screen messages to get a targeted fix.

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